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5.00 (7 reviews)
2021 E 12th Street, Tucson AZ 85719
2021 East 12th Street Tucson Arizona 85719 US

At Family Air we believe that “Your Comfort Is Our Responsibility”. Our highly trained, dedicated heating and cooling service staff will work quickly and efficiently to make sure your heating, cooling, AC, and air quality needs are met.

A Full Service Company

We provide service, repairs and replacement for a wide variety of air conditioning, and heating brands in the Tucson and surrounding area.

We design and install AC/HVAC systems in both commercial and residential applications and provide full service for every installation. Our capabilities range from single family homes to large commercial projects requiring 100s of tons of air conditioning.

Your investment in a new, more efficient heating and cooling system can keep your family comfortable through all changes in season, while saving you money by helping to reduce high energy costs.

  • Air Conditioning
  • HVAC
  • Air Duct/Vent Cleaning
  • Maintenance & System Repair
  • AC Service/AC Repair
  • Heating/Heater Repair and Service

We Are Members in the Community

We are proud members of the Southern Arizona Home Builders Association and are active on the SAHBA Associates Committee and the SAHBA Remodelers Council. We are also members of the Tucson Chamber of Commerce, the Alliance of Construction Trades and the National Association of Home Builders Remodelers Council.

familyair

5.0
Good Afternoon,
I am writing to thank you for the installation of our new a/c unit. I truly appreciated the prompt and courteous service that was provided. Especially, you coming out the same day to inspect our old unit and determining our cooling and heating needs. The thorough and fair estimate convinced me you were the right company for the job.
Also, thank you for dispatching Mr. James C. as the installer.  He was very patience and helpful in explaining the process and the requirements of the installation.  Once the work, James C. stayed on location until he had installed the new a/c unit. I happy to say that the new unit is working perfect!
If James C. is a representation of your employees, you can be certain that we shall be calling you our future needs.
Thanks again,
Francisco Acuna
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5.0

Had Family Air come out to give our family cooling and heating system an inspection. Tony from Family Air came out and introduced him self and listened as we told him our concerns with the system.

We had two other companies come out to give us an estimate ($940 & $1450), and tell us what was wrong. Tony showed honesty and integrity when telling me what needed to be replaced and what work was not needed. I paid a 70% less with Family Air compared to the other companies. Thank you Tony and Family Air.

– Juan Z.

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5.0

Family Air is one of the most professional local businesses I have done business with. I called needing my AC fixed and they came the very next day, during the time they said they were. Tim, was very professional and knowledgable. He explained what he was doing and the problem he detected. Our AC is working and we are happy and comfortable! Highly recommend this wonderful business!

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5.0

I received a call from another AC service company that rhymes with scary.  After reading the reviews, I quickly discontinued my appointment.  Then, I searched around and found Family Air.  BEST DECISION FOR AC, and here’s why.

Amazing service!  I called yesterday and was greeted by an excellent customer service rep.  She lined me up with a next day appointment to do an AC checkup.  My unit is only 4 years old, and my wife and I just bought the house last year. So, I wanted to make sure the AC was prepared for the summer.

I was given a time between 11 and 1, but the service representative didn’t show.  However, I called and was given a more accurate time, told the reason for the delay, and the service rep. called me approximately 15 minutes, prior to arriving.  It literally was a matter of 30 minutes past 1, when he showed up at my door.

Andrew C. is AMAZING and provides EXCELLENT service, knowledge, and expertise to his craft. He just got finished, and it cost just a little more than the checkup to adjust the coolant.  I learned a lot about the unit, and he answered all my questions, even the dumb ones, with a very professional and confident demeanor.  He did recommend coming back out in the fall, so it will be a twice yearly AC checkup.  He showed me where our AC filter is, and helped to adjust the vents to get more air flow throughout the house.  The house already feels more comfortable.  I feel very confident with my choice to go with Family Air for all my AC needs.

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I am pleased to recommend Family Air Heating and Cooling without any condition or qualification.  I  have used them for both repair and replacement of my furnace and air conditioner.  From the first call to office staff I found the personable and helpful in scheduling service calls, ordering parts, equipment  and following up to be sure we are pleased with our experience.

Jim Beard has assembled a most professional staff of skilled craftsmen that provide the highest level of workmanship in all they do.  Josh Force has proofread repair work and explained exactly what he was doing to diagnose what issues were  to get our furnace operational.  Josh also measured up the sheetmetal and preformed the TEP recheck and check me services.
He explained why the standards established by TEP were so important to the work they would be preforming.   During the check me Josh Force also made certain that the systems precisely met all specifications of the equipment (Refrigerant levels met the specifications of the Rheem Air Conditioner exactly, for example).

Family Air also provided bids alternative combinations of furnace and air conditioner systems.  They explained energy saving break even points.  I went with the system they recommended as best,  I am extremely pleased with the system they recommended.

They took the time to do the job right.  Everything from moisture proofing the flowing around the furnace to sealing every duck register, to ensure that the heated or cooled air leaving  the HVAC equipment went into the home and not escaped into the attic was performed.  Air quality was tested as was system safety.  There is no question in my mind that if you want the most value driven work performed with the highest level of skill you should call on Family Air Heating and Cooling.

– Loretta A.

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5.0

Family Air is an excellent local company and active member of TucsonAList.com. I met Jim, the owner, and really respect him. He runs a great company and is a very positive person. Our AC unit required a maintenance check-up and Todd came out and did a thorough inspection. He gave us a heads-up call when he was on his way, and came right in the middle of the 2 hour time frame he gave us. I felt very comfortable with him in our home, when I played outside with my son. I highly recommend Family Air! Thank you so much for being a quality local business here in Tucson! Thanks TucsonAList.com

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5.0

I needed to fix my ducts as someone had made holes in them to “install” flexi-duct.  The supposed installation was a mess and every company I had call wanted and arm and a leg to take care of the problem.  Family air solved the issue for a reasonable price and they were so nice and professional.  The owner even stopped by after everything was taken care of and double check everything was taken care of!

– Lizette P.

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